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Our returns policy

By original condition, we mean unused and in its original packaging with labels.


Our standard 30-day returns policy won't apply at the current time due to lockdown, from 24 March 2020 until our online or on-property shops reopen.

Got a question about your current membership or perhaps you'd like to renew your NTF Trust membership? You can find the answers to our most frequently asked questions below.

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